Introduction
In recent years, IPTV has become
increasingly important to telecom
operator’s triple play service offerings.
And as long as IPTV maintains and
improves the high quality end user’s
expect, it promises to be extremely
successful in the market place. But
even with this promising outlook,
there remain a catch to achieve real
success with IPTV services.
IPTV service providers need to deliver
a positive customer experience
to attract more subscribers and
turn them into loyal, long-term
customers. This positive experience
stems from delivering the caliber of
service quality customers have come
to expect and demand. However,
deploying and managing quality of
service in IPTV networks presents
a myriad of challenges – challenges
that could negatively impact the
customer experience. Not only are
service providers facing unimaginable
levels of network complexity, but